Complaints

 

We always aim to please our Patients, however, if you are unhappy with the service you have received at the Practice please contact the Practice Manager, Mrs C M Russell, either verbally or in writing, who will be happy to deal with any concern you may have.

 

Written complaints will be acknowledged within two working days and a written response within four weeks, however if you are not happy with the response to your complaint you can contact the local Healthwatch on 0161 667 2526 or e-mail: NHSComplaints@healthwatchtameside.co.uk

 

The Health Service Ombudsman

 

If you remain unhappy after local resolution and independant review then you can complain to the Health Service Ombudsman. The Ombudsman is completely independant of the NHS and Governement. You can contact the Ombudsman at:

 

Website: www.ombudsman.org.uk

Tel: 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday

Send a text to our 'call back' service: 07624 813 005

Textphone (minicom): 0300 061 4298

 

Where can I get forther advice and help?

 

The PALS or complaints manager at the NHS organisation you are complaining about can provide advice, including about local independant complaints advocasy services. Your local CCG (Care Commissioning Group) can also advise if you have a complaint about a primary care practitioner.

 

PALS

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

Lancashire OL6 9RW

 

Tel: 0161 922 4466

e-mail: pals@tgh.nhs.uk

 

Contact Us

 

Tel: (0161) 330 9880

 

Fax: (0161) 330 9393

 

Address

 

Bedford House Medical Centre

Glebe Street

Ashton-Under-Lyne

OL6 6HD

Facebook Page

 

Bedford House Medical Centre

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